Summit Salon Front Desk Script Guide and Audio Training CD: $49 each
This learning experience will take the guess work out of professional scripting, and create consistency for your team! Step by step systems for check-in, check-out, phone scripts, offering additional services, closing the retail sale, and so much more!
Kristi Valenzuela guides you through each principle, script and exercise! The Monthly and Weekly script planning pages will keep each individual committed to follow through and on track with their personal training.
- The Mission of the Front Desk – equal parts: customer service and sales.
- The 4-Step Phone Script, The 4-Step Check In, The 4-Step Check Out, Salon Tours
- The 5 Profit Principles: Retail, Rebook, Add’l Services, Gift Cards & Pkgs, Referrals
- Soft sales techniques – customer service / sales transition scripts
- The 12 types of buyers – understand, script, and sell!
We highly recommend one for each front desk professional at your front desk!
286 pages, lay-flat spiral binding, 6×9 sheet size
Includes a 70 min audio CD with 15 inspirational tracks