We all know that it’s IMPOSSIBLE at the front desk to keep everyone we love. We cannot afford to pay them millions of dollars for all of the hard work that we ask out of them. So how are you supposed to increase loyalty and motivate your front desk team to do a great job for your company?
We have worked with thousands of salon companies across the country and what we have discovered is that performance-based rewards work! When we partner goal setting, tracking and cash rewards – we see better results, and most of all – happier front desk team members.
What this looks like:
Every single week, we are tracking our front desk teams progress.
At the end of the month, we put all of it together and I total everyone’s team goal as well as their individual target goals.
Then at our staff meeting and in our private Facebook page, we announce the total dollar amount that each front desk team member was able to bring in. We calculate Referrals, Additional Services, Gift Cards and Packages for that month.
Making this announcement is really important because it emphasizes the Triple Win! The Service Providers will see the overall impact that the Front Desk has on bringing in more money for them and the Front Desk Team feels acknowledged and proud – all of this better serves guests and the salon company as a whole.
For each target that your front desk team member hits, we recommend handing out cash! A good starting point is $15- $25 per goal that they hit!
To learn more of our tips with goal setting, tracking and rewarding, check out our Front Desk Tracking System!
It’s not only a tracking system; it’s a daily PLANNER for your front desk team! The entire front desk team tracks their individual efforts on ONE PAGE each day. Fast, easy, and efficient! BONUS: Kristi Valenzuela gives a step-by-step video tutorial on exactly how to fill out each area of all three documents.