#BETTERYOURBEST

Our monthly blog features insights from industry experts on how you and your team can better your best, and slay your goals.

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When it comes to your commercial lease, the fine print can make all the difference—especially when it’s time to renew. Including a Renewal Term in your Lease or Renewal document can be a smart move, but it's important to understand exactly what it means and how to leverage it to your advantage.

What Is a Renewal Term?

A renewal term is a clause in your lease that gives you, the tenant, the right to extend your lease for an additional period—typically under similar terms. But don’t let the word "renewal" fool you into thinking it’s automatic or guaranteed.

Let’s break it down:

  • Your Eligibility Matters: You must be in full compliance with the terms of your original lease. If you're behind on rent or in breach of any other conditions, your renewal rights can disappear entirely.

  • Negotiable Rent: While many terms may stay the same, key incentives such as free rent, tenant improvement allowances, or landlord work are typically not carried over. The rent for your renewal term is negotiable and ideally should reflect fair market value. Make sure your lease mentions fair market rent—and better yet, includes arbitration provisions should you and the landlord disagree.

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Have you ever spotted a green straw and immediately thought, “Starbucks”—even before seeing the cup? Or seen a little blue box and just knew it was Tiffany & Co.? That’s the power of brand identity. It’s not just visual recognition—it’s an emotional response built through consistency and trust.

But in a digital world overflowing with content, how do small businesses build that same kind of recognition online?

It starts with clarity and consistency. The brands we know and trust didn’t become iconic by accident—they repeated the same colors, fonts, voice, and aesthetic over and over, across every touchpoint. Your version of that green straw might be the way you edit your videos, write your captions, or design your website. When your audience sees that same style show up again and again, it begins to build recognition—and recognition builds trust.

Ask yourself: If your brand walked into a room, would it be instantly recognizable?

What Brand Consistency Really Looks Like

It starts with your brand pillars—the core values, visuals, and key messages that guide every part of your business. Think about how your space feels when a guest walks through the door. Is it warm and welcoming? Clean and modern? Edgy and bold? That same energy should carry through your Instagram feed, website, and emails.

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Let’s be honest—running a salon or spa today is complex enough without the added chaos of clipboards, missing paperwork, or endless piles of intake forms.

Yet, even as guest expectations rise, many salons and spas are still relying on outdated systems or manual processes for client intake, service waivers, and aftercare documentation.

The truth is: Paper slows you down.

It creates bottlenecks at the front desk, increases the risk of human error, and chips away at the seamless, professional experience today’s guests expect.

If your team is chasing forms instead of focusing on service—or worse, scrambling to find paperwork in a moment that calls for expediency—it’s time to rethink your systems.

The New Standard: Digital Docs & Forms

Modern salons and spas aren’t just focusing on great hair and skin experiences; they’re optimizing every touchpoint, from consultation to checkout.

Moving to digital client forms isn’t just about convenience—it’s about creating a stronger, more efficient, and client-focused business.

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The client journey doesn’t start when someone sits in your chair—it starts long before that. From the first moment a potential client discovers your salon to the second they book an appointment (and hopefully return again and again), every touchpoint shapes their experience.

For salon owners and beauty professionals, understanding the client journey is essential to building lasting relationships and driving long-term success. And at the heart of this journey? Effective lead generation.

What Is Lead Generation in the Salon Industry?

Lead generation is more than just attracting new clients—it’s about finding the right clients and nurturing them into loyal guests. It’s the process of identifying potential customers, capturing their interest, and guiding them toward booking an appointment.

A strong lead generation strategy ensures that your salon isn’t just filling chairs for a day but building a steady, long-term clientele that values your expertise and keeps coming back.

The Key Stages of the Client Journey

1. Awareness: Getting on Their Radar

Before a client ever books an appointment, they need to know you exist. This stage is all about visibility—how are potential guests discovering your salon?

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Clear out the clutter, refresh your strategy, and attract your dream guests.

Just like your favorite spring cleaning ritual, your marketing deserves a seasonal refresh. Now’s the perfect time to tidy up your online presence, tighten your message, and refocus your content so it actually works for you — not the other way around.

Here’s a simple checklist to help you clean up, level up, and feel ready to bloom into your next season of growth. ✨

✅ Website Check

  • ☐ Is your website mobile-friendly and easy to navigate?

  • ☐ Are your team bios and service menus up to date?

  • ☐ Do all links (especially booking!) work correctly?

  • ☐ Is your branding consistent — fonts, colors, images, tone?

  • ☐ Are you clearly explaining what makes your salon different?

Bonus: Add seasonal imagery or an updated team photo to make it feel fresh.

✅ Google Business Profile Refresh

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Stop Guessing. Start Growing.

If you’ve ever found yourself staring at your phone thinking "What should I post?" or "Is this even working?" — you're not alone. Social media can feel like a full-time job on top of your actual full-time job as a salon owner. But here’s the truth:

👉 It doesn’t have to be that hard.

Social media isn’t just about being trendy or posting daily. It’s about building a brand that attracts the right clients, showcases your team, and tells the world why your salon is special.

Let’s break it down into what really works (and what doesn’t) — without overwhelming you.

✅ What Actually Works

1. Consistency Over Perfection

You don’t need to post daily. You do need to show up consistently. Whether it’s twice a week or five times a week, stick with it. Social media is a relationship tool — not a billboard.

💡 Try This: Choose 3 weekly content pillars — for example: transformations, team features, and education. Rotate through them to keep it simple and strategic.

2. Tell Stories, Not Just Show Styles

Before-and-after photos are great — but the real magic is in the story behind the photo. Why did the guest come in? How did it change their confidence? What was the stylist's inspiration?

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What You Need to Know About Signing a Lease

Understanding Tenant Improvement Allowance

When negotiating a commercial lease, one of the most critical aspects to understand is the Tenant Improvement Allowance (TIA). This is the money a landlord offers to help cover the cost of building out or renovating the leased space. However, before getting too excited about this financial incentive, it’s essential to clarify exactly what the landlord is paying for and how it impacts your overall lease agreement.

What is the Landlord Paying For?

If the landlord is offering a Leasehold Improvement Allowance, here are key questions to ask:

  • Is the allowance covering the landlord’s required work? If so, there should be an appendix to the lease detailing the division of responsibilities between the landlord and tenant—even if the tenant is handling all the construction work.
  • What is included in the build-out? Are there provisions for a ceiling, demising walls, an electrical panel, plumbing stub-ups, HVAC units and distribution? These are typically part of the landlord’s work to ensure the space is in a “vanilla shell” condition, meaning it is move-in ready.
  • Is the Tenant Improvement Allowance repayable? A true allowance should not be tied to an amount the tenant must repay in case of default, nor should it factor into the calculation for Basic Rent.
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For salon and spa owners, financial management is more than just a year-end concern—it’s an essential, ongoing process that impacts profitability, growth, and long-term sustainability. Tax preparation, while often viewed as a burden, presents an opportunity to assess the financial health of your business, optimize expenses, and plan strategically for the future.

As 2025 approaches, ensuring accurate financial reporting and proper tax compliance should be a priority. A well-structured reporting system not only simplifies tax season but also provides deeper insights into revenue trends, cost efficiencies, and overall business performance. Below, we explore key financial best practices to ensure a smooth and efficient tax process.

The Role of Robust Financial Reporting in Tax Preparation

A primary challenge during tax season is consolidating and verifying financial data, including revenue streams, expenses, and payroll obligations. Inaccurate or incomplete records can lead to reporting errors, missed deductions, and potential compliance risks. To mitigate these challenges, salon and spa owners should implement a structured approach to financial tracking that includes the following:

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In today’s competitive salon industry, exceptional service is no longer enough—what sets businesses apart is their Customer Experience (CX). CX is the overall perception a guest has of your salon, shaped by every interaction they have with your brand. From the first click on your website to their time in the chair and even post-appointment follow-ups, CX is the thread that ties every aspect of your business together.

Why does CX matter? According to Forbes, 66% of guests prioritize time as the most critical aspect of their experience, and 90% read reviews before booking their next visit. These numbers show just how much each touchpoint impacts your salon’s reputation and growth. With thoughtful attention to elements like personalization, consistency, and journey mapping, you can elevate your salon’s CX to not only meet but exceed guest expectations.

This blog dives into the key components of creating a standout customer experience, offering actionable strategies to review and enhance your service standards. Whether it’s redefining your greeting, refining your consultation process, or ensuring consistent excellence across every touchpoint, this guide is your roadmap to delivering a market-leading guest experience.

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Cultivating a Growth Mentality for Greater Joy

Happiness is not just a fleeting emotion; it is deeply intertwined with how we perceive challenges, setbacks, and growth in our lives. Emerging research demonstrates that mindset—the beliefs and attitudes we adopt about ourselves and our abilities—significantly impacts our sense of well-being and happiness. The distinction between fixed and growth mindsets, as explored by Dr. Carol Dweck and other researchers, provides a powerful framework for understanding how mindset shapes success, emotional resilience, and happiness.

Understanding Fixed and Growth Mindsets

A fixed mindset reflects the belief that intelligence, talent, or character traits are static and unchangeable. Individuals with a fixed mindset may avoid challenges and experience failure as a reflection of their innate inadequacy. In contrast, a growth mindset embodies the idea that abilities can be developed through effort and learning. This perspective fosters resilience and a willingness to embrace challenges as opportunities for growth.

Research shows that these contrasting mindsets influence how individuals cope with negative experiences. For example, people with a fixed mindset may interpret setbacks as a sign of personal inadequacy, while those with a growth mindset see them as stepping stones to improvement. Thus, cultivating a growth mindset can encourage positive emotions and enhance happiness.

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As we head toward the end of the year, many salons and small business owners are busy handling the holiday rush. It’s tempting to put off some of the “bigger picture” planning—like setting your 2025 budget—until after January. But waiting until the New Year to start your budget planning can leave you behind, unprepared, and ultimately losing money. Getting your budget completed before January isn’t just a best practice; it’s the foundation for a profitable, sustainable year.

Here’s why establishing your 2025 budget is essential—and how it sets successful businesses apart.

1. Why Procrastination Costs You

Starting January without a clear financial plan is like setting sail without a compass. It is like consulting with your guest after you finish the haircut. Decisions become reactive rather than strategic, leading to financial leaks that erode profitability. For example, imagine launching into the first month with uncertain service costs, unclear revenue targets, or a loose idea of your monthly expenses. You may end up spending more on supplies, waste time on unprofitable services, or miss revenue opportunities because you didn’t allocate enough funds toward effective marketing campaigns.

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I recently saw a TikTok from @BlakeReedEvans about how service providers react when they have a large hole in their schedule. A few days later I had a conversation with a salon leader who was struggling with people calling out when their first appointment wasn’t filled and it got me thinking about the whole topic of scheduling.

You obviously need to have a schedule that fits into your life. But you also need one that is appropriate for where you are on your career path. For many professionals, the schedule necessary to help them GET busy, may be different that the one that is possible once they ARE busy.

Regardless of where you are on that journey at this moment, it is important for you to be “all in” with your schedule. Another way to say it . . . you need to be 100% committed to whatever schedule you choose. If for you that’s 30 hours/week, be 100%committed to the 30 hrs. If that’s 12 hours/week, be 100% committed to the 12 hours.

I think it is important for you to actually tell yourself, “I’m committed to x hours per week in the salon and everything else needs to be scheduled around that.” Leaving the door open to thoughts like, “it’s okay to leave early if I don’t have anything,” or “I’m not showing up until I have something” can become problematic and affect you in a couple of ways:

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Our Brand Partners

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Success Stories

Don't just take our word for it. Take a moment to meet some of our client owners and how their Summit journey transformed their businesses and led them to the success they always dreamed of.

Chemistry Hair Salon

Meet Bryan, owner of Chemistry Hair Salon. Within their first year of implementing our systems, his salon DOUBLED its service dollars and TRIPLED retail sales! And that wasn’t the only benefit he saw - but we’ll let Bryan tell you about what he’s experienced himself.

Gemini of Chicago

Meet the Kiorkis sisters, Owners of Gemini Of Chicago. Like many salon owners, they knew how to style hair, but next to nothing when it came to running a salon business. Because of this, they struggled with growth and sustainability. After just one year of implementing Summit Salon’s systems, they experienced an impressive 18% growth! Since then, they have maintained 15% growth each year.

Jungle Red Salon

How would you feel if you suddenly moved your salon to a high-end area of town with high-end rent? Naturally, this would cause sleepless nights for many owners. But that’s not what happened to Lisa Travis, owner of Jungle Red Salon in Miamisburg, OH. Instead, her salon grew by 15% that year! Partly because she implemented strategies that led to her better connecting with her team. Watch as she details her experience. It will truly inspire you:

Urban Betty

Chelle Neff of Urban Betty Salon in Austin, TX went from having only $2K in the bank to over $50k in just two months of implementing just ONE of our strategies. Eventually, they grew by 82% in only 3 years!

Ready for your complimentary discovery call?

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Our team is eager to learn more about your dreams. We would be honored to help you create a customized roadmap to success that includes the support every small business owner needs to achieve their goals.

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Online Reviews and Managing Your Reputation

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