Reviews play a big part in your salon marketing- and can feel, essentially, out of your control. Better understanding of the consumer psychology behind the "kiss and tell" can help you develop smart strategies to regain control of your reviews.

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Summit Salon Business Center’s vision is to improve the professional beauty industry “one person at a time.” Part of growing people for a living includes providing mentoring in leadership development. Leadership is key to building a team that trusts, respects, and is dedicated to you and your company’s mission.

The age-old question is,...

Very few of us ever set any goals and even fewer of us commit them to paper even though we know that people who DO set goals actually achieve them. If it really works that well, then why don’t more people do it?

To unpack this, it is important that we understand a little bit of our brain's physiology. It’s...

Congratulations to our 2022 SSBC Randy Kunkel Scholarship Winners! Each recipient has earned $1500 to apply towards tuition.⁠

⁠Shily Peck - Kansas City⁠

Hoang (Tom) Nguyen - Tampa⁠

Kelsey Frederick - Perrysburg⁠

Elizabeth Burt - Tacoma⁠

Morgan Powers - Gainesville⁠

Olivia Schnoebelen - Kansas City⁠

Ariel Huffman - Kansas City⁠

Strong promotions are CUSTOM promotions. Promotions that someone sees and thinks – that’s EXACTLY what I want and need.

At SSBC we train our retail Rockstars to understand 12 different buyer types. Have you ever stopped to think about what “BUYERS” are most common in your salon company?

The majority of the promotions are often focused on the SPECIALS buyer who likes to take advantage of promotions when they receive a discount or...

Finding the right team members is a process. Do not be afraid of interviewing and do not be afraid of uninviting people. The most important goal is to bring in team members that thrive within your company and enrich your salon culture.

That being said, our best practices for recruiting, interviewing and hiring start with one very important acknowledgment. ...

HAVE YOU EVER… known what a client needs to be using at home to get the results she is looking for, but you’ve stayed quiet? Have you ever noticed that there was time to add foils or a shine gloss to a haircut guests appointment, but you didn’t speak up?

Have you ever known that a salon guest has the opportunity to get a manicure during her processing time –...

Finding and enticing the best new talent in your market can often feel like a full-time job. As market leader salons, we always want to be hiring and on-boarding Associates - so how do we keep the pipeline flowing with career-minded service providers?

One of the most overlooked channels for recruiting New Talent is Instagram. The reason is because most companies see Instagram as an algorithm that needs to be mastered so that content...

There are challenging days in any small business, particularly in the beauty industry (deep breaths....). The culture within your company can either reduce the impact of those days or fan the flames until you are faced with a virtual bonfire! Many leaders struggle to even identify the pulse of the culture within their company let alone shape it.

This can lead to staff retention issues, loss of potential income and even leadership...

If you were able to take advantage of the multiple loan and tax credit initiatives available to small businesses during the pandemic, you may have found yourself with excess cash. For many salons, spas, barbershops and schools, PPP Loans and ERC Tax Credits left Cash Reserve accounts with more money than they have ever had. Minerva Beauty and Summit Salon...