Recruiting + Training
Build your dream team—with clarity, consistency, and confidence.
Summit’s Recruiting + Training services are designed to help salons hire with purpose, onboard with impact, and develop teams that drive long-term success. From front desk systems to associate programs and custom training portals, they equip beauty businesses with the tools to attract, train, and retain top talent—so leadership can focus on growth.
The strength of your salon starts with the strength of your team.
Our Recruiting + Training Division is designed to help you attract the right talent, onboard with clarity, and develop high-performing professionals who embody your culture and drive profitability. From implementing the Summit Associate Program and building customized training portals to strengthening your front desk systems and leveraging social media for strategic recruitment, we help you create structure that supports sustainable growth.
Because hiring isn’t the hard part — developing, aligning, and retaining the right people is.
If you’re ready to build a team that grows with intention and performs with purpose, book a complimentary Discovery Call and let’s map out your next step.
We Lead with Experience & Industry Insights
We understand the importance of having recruitment and onboarding processes in our companies that not only allow us to attract the very best talent - but that can also run like clockwork, so they don't gobble up all of your time and attention.
From identifying the most effective ways to attract the right people, to onboarding processes that ensure every new team member embodies the spirit of your brand, we're here to support you. We believe that the core of your business lies within the team you build, and we have the strategies and systems to attract and integrate beauty professionals who will drive transformative growth in your company.
Hire and train top talent, concentrate on what you love, and let us help you elevate your team dynamics to new heights.
source: LinkedIn
Why Recruiting + Onboarding is so Important
New hires who claim that they experienced an “exceptional” onboarding program, are more likely to be extremely satisfied by their organization by 2.6 times.
In companies where effective onboarding plans and processes are followed, employee retention increases by up to 82%.
The feedback collection aspect of the new hire onboarding process aids the improvement of employee-employer relationships by 91%.
70% of new hires, that experience an extraordinarily great onboarding process exclaim that they have “the best possible jobs” while the remaining 30% do not find their jobs to be the most ideal ones for them.
New Talent + Associates
Growth isn’t just about hiring — it’s about building.
The Summit Associate Program is a proven, step-by-step system designed to expand your team while maximizing productivity and profitability. By utilizing an “extra set of hands,” your top performers can increase daily income, elevate the guest experience, and train new talent with structure and intention.
We also support your recruitment strategy by leveraging social media to position your salon as a desirable employer. From designing a recruitment-focused account to engaging potential candidates online and driving them to your careers page, we help you attract top-tier talent aligned with your brand.
With certified Associate Trainers available for in-salon training, you’ll gain hands-on guidance to implement the program confidently and set your new talent up for long-term success.
Strong teams aren’t found, they’re developed.
What We Can Do For You
Building a strong team starts with intentional recruiting, structured training, and systems that support growth. Our recruitment strategies and Associate Program help salons attract top talent, train future leaders, and increase productivity behind the chair.
The Summit Associate Program
The Summit Associate Program is a proven, step-by-step system designed to expand your team while maximizing productivity and profitability.
By utilizing an “extra set of hands,” your top-performing stylists can increase daily income while mentoring new talent in a structured environment. With clear training plans and daily systems in place, your team can grow with purpose while setting new hires up for long-term success.
In-Salon Associate Training
Spend the day working alongside a certified Associate Trainer and see the system in action.
Learn best practices for working with an associate, overcome the fear of “booking on the 45,” and deliver a seamless guest experience. Our trainers act as your ideal associate for the day, helping you customize and confidently implement the program in your salon.
Recruitment Services
Attracting the right talent starts with visibility.
We help salons leverage social media to position themselves as desirable employers and connect with top-tier candidates. From designing recruitment-focused social accounts to engaging with potential hires through comments, likes, and DMs, we help guide applicants directly to your careers page.
Ready to Grow Your Team?
Learn how our recruitment strategies and the Summit Associate Program can help you attract, train, and retain the next generation of salon talent.
Front Desk Success
Your front desk isn’t just support — it’s a profit center.
Our Front Desk Division helps salons strategically increase service sales, retail sales, rebooking, and gift card revenue by aligning service providers and front desk professionals as one cohesive team. With consistent scripting, clear expectations, and a defined vision of the front desk mission, your company can experience measurable growth in average ticket and overall profitability.
Through Ready, Set Front Desk coaching, our 365 Online Learning course, and customized Live Action Day onsite training, we help you elevate customer service while strengthening sales systems. When your front desk understands both service and strategy, the results compound quickly.
If you’re ready to unlock the full revenue potential of your front desk team, we’re ready to help.
How We Can Help
Our Front Desk Division provides the training, tools, and coaching needed to turn your front desk team into a powerful driver of guest experience and revenue.
Live Workshops
Our Live Workshops bring Summit systems to life through hands-on learning experiences designed for salon teams. These sessions focus on the areas that drive real results—including front desk performance, retail sales, guest experience, and team communication.
Participants gain practical strategies for running effective meetings, improving coaching conversations, and strengthening the partnership between service providers and the front desk team. The result is a more aligned team, stronger guest interactions, and increased service, retail, and gift card sales.
Online Learning
Our expert trainers share practical strategies for implementing Summit Front Desk systems through our 365 online course platform.
You’ll explore the difference between a Top 20 mindset vs. Bottom 80 mindset, how these behaviors shape the guest’s first impression, and how front desk culture directly impacts the success of the entire team. This course is a favorite among Summit salons.
Live Action Day
Take your front desk systems to the next level with a customized onsite training experience.
During Live Action Day, we work directly with your team to strengthen customer service systems, implement consistent scripting, and establish clear goals, rewards, and tracking for the front desk. The result is a more confident team and stronger performance across service, retail, and rebooking.
Want To Find Out More?
Learn how Summit’s Front Desk Division can help turn your front desk team into a true profit center for your salon.
Custom Training Portal | My Salon Campus
Well-trained teams perform better, embody your culture, and stay longer.
Consistent onboarding and ongoing education aren’t optional — they’re foundational to sustainable growth. Our Custom Training Portal helps you streamline how your team learns, develops, and aligns with your company standards from day one.
With tailored learning paths, clearly defined standards and policies, and structured continuing education, you’ll create clarity at every level of your organization. New hires ramp up faster. Existing team members grow with intention. And leadership gains confidence knowing everyone is moving in the same direction.
If you’re ready to build a customized onboarding and education portal that supports both performance and retention, we’re here to help.
My Salon Campus
Consistent training is one of the most powerful tools for building a strong salon culture—but without structure, it’s hard to scale.
My Salon Campus is a customized digital training portal designed specifically for salons. It gives your team one centralized place to learn, reference standards, and track progress, making onboarding, education, and expectations clear from day one.
Instead of relying on scattered documents, spreadsheets, or inconsistent teaching, My Salon Campus brings everything together into one branded learning environment that grows with your team.
The Training Campus Your Salon Has Been Missing
My Salon Campus is a Learning Management System (LMS) built specifically for salons. It organizes onboarding, policies, standards, and continuing education into one easy-to-use platform.
Your team always knows where to go for answers, training stays consistent, and leadership gains clear visibility into progress and accountability.
Built For Real Salon Teams
With My Salon Campus, training no longer depends on who happens to be teaching that day. Instead, your standards, systems, and expectations live in one place—creating consistency across every role in your company.
Role-based learning paths ensure new hires, service providers, and leadership teams receive the training that’s most relevant to them.
We Build the Tech — You Build the Team
From content loading and branding to structuring learning paths and launching your campus, our team handles the technical setup for you.
There’s no software to build or complicated systems to configure. We manage the platform so you can stay focused on developing your people.
Ready to Launch Your Training Campus?
Book a Discovery Call to learn how My Salon Campus can help you streamline training, strengthen your culture, and support long-term team growth.
The More You Know
Why Retail Goals Matter: Elevating the Service Provider’s Success and Stability
Heather Bagby, Vice President, SSBC
In recent months, there has been a growing backlash within the professional salon industry against retail sales goals. Some critics argue that placing a retail goal on service providers is just a way for salon owners to pad their bottom line. This sentiment, while emotional, overlooks the deeper strategy and long-term benefit retail goals offer to the service provider and the guest experience.
At Summit Salon Business Center, we set three critical daily goals for service providers:
- Service sales goal
- Retail sales goal
- Future reservation goal
Together, these metrics form a strategic framework that empowers stylists to control their career trajectory and protect their business as they grow.
The Retail Goal: It’s About Career Insurance
Retail goals are often misunderstood. They're not about pushing products, they're about reinforcing the service provider's value, influence, and client loyalty. When guests regularly purchase the products recommended by their stylist, they are more invested in the results and the relationship. This investment creates a powerful bond that makes it less likely for them to leave when a price increase occurs.
more
Unlocking the Secrets of CX
Heather Bagby, Vice President, SSBC
In today’s competitive salon industry, exceptional service is no longer enough—what sets businesses apart is their Customer Experience (CX). CX is the overall perception a guest has of your salon, shaped by every interaction they have with your brand. From the first click on your website to their time in the chair and even post-appointment follow-ups, CX is the thread that ties every aspect of your business together.
Why does CX matter? According to Forbes, 66% of guests prioritize time as the most critical aspect of their experience, and 90% read reviews before booking their next visit. These numbers show just how much each touchpoint impacts your salon’s reputation and growth. With thoughtful attention to elements like personalization, consistency, and journey mapping, you can elevate your salon’s CX to not only meet but exceed guest expectations.
This blog dives into the key components of creating a standout customer experience, offering actionable strategies to review and enhance your service standards. Whether it’s redefining your greeting, refining your consultation process, or ensuring consistent excellence across every touchpoint, this guide is your roadmap to delivering a market-leading guest experience.
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Next-Gen Stylists: Do You Know How to Recruit Them?
Heather Bagby, Vice President
We have been discussing recruitment at an elevated level since 2020. As new generations enter the workforce, companies and leaders must embrace new ways of recruiting and onboarding talent. A common reaction to new ways of working is frustration, angst, and abandonment. Many companies decided that training and recruiting require more effort than the reward, only to realize that lack of training and recruitment stagnates growth, cash-flow, and promotes the hostage syndrome. A classic chicken/egg conundrum.
As in most relationships, first impressions make up 80% of the future success rate. When it comes to recruiting, are you doing it wrong?
According to the US Bureau of Labor and Statistics, Gen Z (born 1997-2013) will comprise 30% of the workforce by 2030. It's already the reality for the salon industry, with 95% of cosmetology school graduates being Gen Zs (most of the current year’s graduates born between 2002 – 2004).
Deloitte's 2023 Gen Z and Millennial survey* uncovers Gen Z's high expectations for its employers and businesses. Gen Zs continue to believe that business leaders have a significant role to play in addressing social and environmental issues. Their most important concern is the high cost of living, and they worry about living paycheck to paycheck.
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