At Summit Salon Business Center, we understand that part of providing an elevated guest experience means having a well-trained front desk team. We also believe that the front desk can be a powerful profit center for your company. Let us show you how.
Front Desk Profit Power
Our Front Desk Division helps salons strategically increase service sales, retail sales, and gift card sales by training the service providers and front desk professionals to work as a cohesive TEAM. With consistent scripting and a clear vision of the purpose of the front desk team, your company can experience a quantum leap in retail sales, average ticket, rebooking and gift card sales!
A Retail Revolution
A core principle at Summit is our win, win, win filter. To achieve success, our actions must produce a benefit for 1. The Salon Guest 2. The Salon Team 3. The Salon Company. In order to refresh your mindset, you must first renew your retail conversation, and engage more salon retail buyers. By learning how to strategically compete with the “superstores” and online options your guests have, you will discover what it takes to gain more salon shoppers. By teaching your guest about every product you used and why it was chosen specifically for them, you will gain trust and loyalty in your salon company, and the guest will be empowered to recreate their look at home and feel beautiful every day - not just the day they come to the salon. Now THAT'S a TRIPLE WIN!
MEET OUR CERTIFIED FRONT DESK TRAINERS
Schedule a 30-minute Discovery Call with one of us - we can't wait to meet you!
WHAT WE CAN DO
First Impression
- Engage your entire team! This in-salon or livestream workshop brings the entire team together for a highly motivational program that focuses on the guest’s perspective of the salon visit, and each team member’s role and responsibility to the systems “behind the scenes.” This is the perfect way to build synergy between your service providers and your front desk team.
On-Demand Training
Join Summit Certified Trainers, LaShawnda Hall, Rose Coitrone, and Julie Molina as they share authentic inspiration of how to implement Summit Front Desk systems. Identify Top 20 mindset VS Bottom 80 mindset and how these behaviors effect a customer's first impression, and ultimately the success of the team. This program is best when utilized with the Summit Front Desk Script Guide.
Custom Onsite Training
Strategically increase service sales, retail sales, and gift card sales by training the service providers and front desk professionals to work as a cohesive TEAM. With consistent scripting and a clear vision of the purpose of the front desk team, your company can experience a quantum leap in retail, average ticket, rebooking and gift card sales!
Livestream Training
Join our comprehensive program designed to elevate your coaching and mentoring skills, tailored specifically for Front Desk Teams. Gain insights into one-on-one sessions, recruitment, and dynamic training techniques. Understand the dual mission of customer service and sales, and master launching efficient sales team meetings. Join us for a transformative journey to boost your coaching abilities and succeed at the front desk!
LEARN MORE
Tips For A Happier Front Desk Team
with Front Desk Trainer Tiffany Boccia
We all know that it’s IMPOSSIBLE at the front desk to keep everyone we love. We cannot afford to pay them millions of dollars for all of the hard work that we ask out of them. So how are you supposed to increase loyalty and motivate your front desk team to do a great job for your company?
We have worked with thousands of salon companies across the country and what we have discovered is that performance-based rewards work! When we partner goal setting, tracking and cash rewards – we see better results, and most of all – happier front desk team members.
What this looks like:
Every single week, we are tracking our front desk teams progress.
At the end of the month, we put all of it together and I total everyone’s team goal as well as their individual target goals.
Then at our staff meeting and in our private Facebook page, we announce the total dollar amount that each front desk team member was able to bring in. We calculate Referrals, Additional Services, Gift Cards and Packages for that month.
Making this announcement...
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